Delivery within the UK

Each designer size their dresses differently so please ensure that you have chosen the right size by either checking our Dress Size Charts or contact us on info@walk-in-wardrobe.co.uk with your bust, waist and hip measurements and we will check the items for you.

We will send your order by Royal Mail, Special Delivery to your delivery address within the UK.  Please ensure someone is at the delivery address to receive your order as a signature is required by Royal Mail.

It is your responsibility to collect items from a postal depot if you are not at the delivery address when your parcel arrives.  Postal charges are non refundable.

You have 9 days in total from the next working day after we have posted your items to return them for a refund subject to our terms and conditions below.

Returns within the UK for purchases ONLINE ONLY

We hope that you will be pleased with your order but, if you are not, you can return the item/s within 9 days commencing the next working day after the item/s were posted to you, and you must notify us by email within 7 days that you will be returning the item/s.

Items purchased in the boutique are non returnable or refundable unless there is a manufacturers fault.

When first trying on a garment ensure that you are not wearing jewellery that can snag fabrics or makeup that can come off on the garments. Do not spray perfumes on or near the garment.  Do not remove any of the labels and keep all packaging safely. This is to prevent any damage should you need to return the item/s.

If you wish to return the item/s email us at info@walk-in-wardrobe.co.uk  within 7 days to inform us that you are returning your order unworn, undamaged, with tags still attached and in the original packaging to us at: Returned Goods, Walk in Wardrobe, 31 Western Road, Hove, East Sussex, BN3 1AF.  By Royal Mail Special Delivery. 

Important. Keep your Special delivery receipt with tracking number.  Postal costs are not refundable.

Please note our opening times to receive postal deliveries is 10.30am to 5.30pm Monday to Saturday.

Returns received outside the above time frame can only be refunded as a \'store credit\' and subject to a quality control check. We will not accept returns for any non-faulty items that have been worn and tag removed.

In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

Upon receipt of the returned order, as stated above, once processed, You will recieve a confirmation refund email for the item/s purchased. Postal costs are not refundable.

For enquiries please email  info@walk-in-wardrobe.co.uk or telephone 01273 775583 between 10.30am to 5.30pm

Items purchased in the boutique are non returnable or refundable unless there is a manufacturers fault.

Delivery and returns outside the UK

For destinations outside the UK, we use Royal Mail, International signed for or AIRSURE. This is available to all worldwide destinations which receive an AIRMAIL service.

Delivery takes up to 5 working days from dispatch. Compensation up to £250.00 (or £500.00 depending on the country) is included in the posting price.

Your parcel will require a signature upon delivery with "International Signed for". With Airsure your parcel is tracked but no signature is required

The returns section stated above still applies. We will accept returns within 2 weeks commencing the next working day after the item/s were posted to you. please notify us by email within 10 days that you are returning the item/s back to us at the postal address stated above and under the same conditions for a refund.

You will recieve a confirmation email when we have received the goods back in good order. There are NO REFUNDS for Postal charges.

For enquiries please email Katherine at info@walk-in-wardrobe.co.uk or telephone 01273 775583 between 10.30am to 5.30pm Monday to Saturday (except bank holidays)